Housing Assistant (68/19), Aberdeen

Housing Assistants (68/19)
North Region (Aberdeen)
30 hours per week
£22,807 - £24,263 per annum pro rata
Are you someone who can show that they share the Blackwood values which are:
  • Taking responsibility
  • Being open and honest
  • Keeping our promises
  • Having respect and understanding?
…If so, then read on!
We currently have a Housing Assistant vacancy based within our North Region offices. 
The Housing Assistant brings real value to our Housing Services team through the delivery of excellent housing customer service. Working in a busy and fast-paced environment, you will provide clear and accurate advice and assistance to our customers as well as handle all housing service enquiries to a professional standard.
Your role is to oversee administrative services relating to all aspects of tenancies, including housing applications, allocations, repairs, rent accounting and records, Housing Benefit and terminations. You will ensure compliance with Blackwood’s rent arrears policy and procedures, assisting Housing Officers with preventative and early arrears control actions. All records of feedback, compliments and complaints are to be maintained in line with Blackwood procedures to achieve performance standards and targets.  
The successful candidate will possess strong relationship building skills by developing rapport with our Housing, Care and Corporate Services teams and external agencies. You will also contribute significantly to Blackwood’s tenant participation strategy and have the opportunity to engage with our award-winning CleverCogs™ system as well as our pioneering Blackwood House.
We ask that all applicants read the Information Pack  6819 HA North Info Pack.pdf [pdf] 2MB for further details of the available opportunity. Blackwood are committed to diversity and inclusion and as a Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. 
Closing date for applications is Tuesday 08 October 2019
Interviews will be held on Friday18th October 2019