Improvement Officer, (60/19), Head Office, Edinburgh


Business Services Team, Head Office, Edinburgh

35-hours per week

£24,937 - £26959 per annum


Does this sound like you...?

  • I can lead cross functional teams to deliver key business improvement projects
  • I am confident in managing Projects and know the importance of linking this with Strategy & Business Planning
  • I am experienced in report writing, including policy development
  • I have excellent knowledge in business improvement methodologies


If so, read on to hear how you can join our Business Services Team!


Blackwood is an exciting and innovative, award winning organisation that truly values customers and employees alike.


The purpose of the role is to support our Quality & Improvement Manager to lead Business Improvement across Blackwood.  This will include developing and maintaining our Project Management Framework and delivering key projects, ensuring alignment with our Strategy, Business Plan and Risk Management System.  The role also includes leading and developing all Information requirements for Blackwood, including all legislative / statutory changes.


We are looking for someone who can work with our Business Services Team to drive the highest level of performance, stopping at nothing to ensure we are continually improving for our customers and ready to bring new ideas to the table.   With a strong focus on the use of project management and business improvement tools and techniques, the successful candidate will have experience in leading business improvement projects and can flexibly organise and prioritise workloads.   


With a good external focus, you will also assist in developing our Information Management function, being able to research and develop our knowledge of what is happening in both the Housing and Care Sectors, both from legislative and statutory perspectives.  This will require networking with partner and peer organisations alike, as well as staying close to the political environment.


Our Improvement Officer will support our Quality & Improvement Manager with a confident and proactive outlook and excellent team working skills. You will be passionate about continuous improvement and will bring a dynamic and innovative approach to the role, supporting us to maintain our outstanding reputation within the care and housing sector.


For an application pack please email and quote the vacancy reference number or visit our website where you can complete an online application. All candidates are expected to read the Information Pack to support your application:

6019 Improvement Officer Info Pack.pdf [pdf] 1MB


The successful candidate will be required to undertake a Standard Disclosure Check.  As the role involves an element of travelling within our regions, it would be desirable for applicants to have a driver’s licence.


Blackwood are committed to equal opportunities and diversity. We welcome applications from minority ethnic groups.   As an accredited Disability Confident Employer, we will interview disabled candidates who meet the minimum requirements for the post.


Closing date for applications is 6 September 2019, 5pm

We anticipate interviews will take place on 18 September 2019.