Support Workers (Days & Nights) 24/7 Responder Service 67/22, Edinburgh

Support Workers


2 x 32 Hours (Days) 2 x 28 Hours (Nights)

24/7 Responder Service, Edinburgh

£10.50 per hour (£10.90 per hour if SVQ 2 Qualified)


The 24/7 Responder Service


Blackwood’s new and growing 24/7 Responder Service offers a range of options for people who need support both during the day and at night using our award-winning CleverCogs technology, which has played a pivotal role in keeping our customers connected both before and during the Covid-19 outbreak.


Each customer has their own digital tablet device to access our service which can include connecting with families, carers and hobbies online. We operate 24/7 from our base in Edinburgh, the Responder Team will respond to calls activated by customers, all of whom live in their own homes with varied care and support needs.


The Support Worker (24/7 Responder Service) role


We are on the lookout for Support Workers to work within our Responder Service, you will be responding to calls activated by customers through their TEC (Tech Enabled Care) equipment which is a digital tablet device. You will implement safe and personalised solutions to calls, handled through video conferencing technology. There could be calls that require a physical response where assistance may be required in the customer’s home.


We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. You’ll be responsible, trustworthy and able to deal with a wide range of scenarios using a person-centred approach at all times. You will be experienced in using digital technology and be confident to promote a culture of digital inclusion and participation for our customers and their families.


Our Employee Benefits package


Our people are our greatest assets and we have been in awe of the fantastic work all our teams have continued to provide to our customers during the Covid-19 pandemic. As a result, we provide:

  • Fully paid induction and personal development opportunities
  • Provision of PPE and Covid-19 related training
  • Fully funded SVQ training on completion of probationary period
  • Travel expenses and paid travel time between customer visits
  • Payment of PVG and SSSC registration
  • Night shift premium of £12.64 per night

Covid-19 measures


The wellbeing of our teams is paramount to us and we continue to support our teams by following all government guidelines and advice from health and regulatory bodies. We have designed specialised training to ensure our teams feel safe and confident which includes Covid-19 e-Learning module for all employees, PPE & Infection Control resources and Infection Control eLearning for all our people who work within our care services.


We ask that all applicants read the Job Pack 6722 I Support Workers I 247 Responders I Job Pack.pdf [pdf] 907KB . Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post. 


Interviews are likely to take place online due to current social distancing guidelines; arrangements will be confirmed with shortlisted candidates.


Note to interested applicants


In accordance with the new immigration rules, employers must hold a licence of sponsorship to recruit all overseas candidates who do not have the right to work in the UK. It is with regret that this role does not meet the current suitability requirements set by the UKVI to enable sponsorship of migrant workers. Therefore, we cannot progress applications from candidates who require sponsorship to work in the UK.