27/20 Support Workers, Edinburgh TEC Responder Service

Support Workers (Digital Services) – 4x 28-hour posts

Edinburgh TEC Responder Service

£17,893 per annum (pro-rata for part-time)


  • “It is hugely rewarding to see the benefit that regular contact and connection, using technology, can have on the confidence and progression of customers”
  • “There will always be someone there at the Edinburgh TEC Responder Service, no matter what time of day or night it is…we are here 365 days of the year”


…This has intrigued me – tell me more!


The Edinburgh TEC Responder Service

Blackwood’s new and growing TEC Responder Service offers a range of options for people who need support both during the day and at night using our award-winning CleverCogs technology, which has played a pivotal role in keeping our customers connected both before and during the Covid-19 outbreak. Each customer has their own digital tablet device to use the service which can include connecting with families, carers and hobbies online. Soon to operate 24/7 from our base in Edinburgh, our TEC Responder Team will respond to calls activated by customers, all of whom live in their own homes with varied care and support needs. This can range from mental health and wellbeing issues, alcohol and substance misuse and long-term conditions such as epilepsy, COPD and multiple sclerosis.


The Support Worker (Digital Services) role

We are on the lookout for part-time Support Workers to work within our Edinburgh TEC Responder Service, coming onboard at a critical time as we look to expand the service from providing overnight support to 24/7. You will be at the frontline of responding to calls activated by customers through their TEC equipment which can include wearable technology, non-intrusive sensors and home activity monitoring devices, being able to implement safe and personalised solutions to calls handled through video conferencing technology. There could be calls that require a physical response where assistance with personal care and hygiene may be required in the customer’s home.

We need our team to be able to triage and de-escalate, supporting customers out of situations that may have occurred and to provide reassurance. As a result, you’ll be responsible, trusting and able to deal with a wide range of scenarios, taking a person-centred approach at all times. We also want to see a passion for and experience in using digital technology and confidence to promote a culture of digital inclusion and participation for our customers and their families.


Our Employee Benefits package

Our people are our greatest assets and we have been in awe of the fantastic work all our teams have continued to provide to our customers during the Covid-19 pandemic. As a result, we provide:

  • Fully paid induction and personal development opportunities
  • Provision of PPE and Covid-19 related training
  • Fully funded SVQ training on completion of probationary period
  • Travel expenses and paid travel time between customer visits
  • Company sick pay scheme on completion of probationary period
  • 34 days’ holiday per annum, pro rata for part-time hours
  • Company mobile phone
  • Company pension scheme and Death in Service Benefit
  • Payment of PVG and SSSC registration


We ask that all applicants read the Job Pack before completing the application form, available on the Careers section of our website.  All successful candidates will be required to become a PVG scheme member as well as register with the SSSC.


Job Pack available here:  2720 Edinburgh TEC Responder Service I Job Pack.pdf [pdf] 1MB


Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.  


Closing date for applications is 11 August 2020, 5pm.


Interviews are anticipated to take place week commencing 17 August 2020 and likely to take place online.

Not everyone is online, or it might not be the best option, so please don’t worry if you can’t have a video call with us. We’ll talk through alternative ways that we can interview.