COVID-19 (Coronavirus) Information and Guidance for Customers
As we continue to manage the most essential and emergency repair calls, we have uploaded some useful videos of basic repairs you can do yourself following these easy tutorials. We hope you find this helpful until our full services are resumed.
The government on the 23.03.2020 announced a lockdown of the UK to help reduce the spread of COVID-19 and as such we are currently only carrying out emergency repairs.
If you have reported a repair and we aren’t able to carry out the repair due to the circumstances mentioned above, we’ll arrange this to happen at a later date. The only exceptions to this will be if your gas service needs to be carried out and we are close to the anniversary date, or if you require an emergency repair. When this happens, we’ll let you know what actions we’ll need to take.
Blackwood will update this page regularly to ensure you have the latest information on COVID-19 as it develops.
- Info for Tenants
- Info for Care Customers
We want to reassure you that we aim to deliver the best possible services in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.
Keeping You in Touch
We will be contactable by phone and email as normal. If your Housing Officer is not available someone else in our team will be available by telephone to help you.
new continuous cough and/or
Tel: 0131 317 0106
Mobile: 07790 312833
Tel: 0131 317 0110
Mobile: 07736 729557
Tel: 0141 891 6047
Mobile: 07970 103931
Tel: 01224 327 412
Mobile: 07736 729546
Tel: 01382 250 612
Mobile: 07736 729543
We want to reassure you that we aim to deliver the best possible care in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.
It is important that you continue to follow advice from NHS Inform and let us know if you experience symptoms or are self-isolating so we can manage your visits safely.
Where you have CleverCogs our staff will video call you and make sure everything is ok. You can choose to accept the call, or we can call you back later to check on you.
Your CleverCogs device is a great tool to keep in touch with family and friends through video calling during times of self-isolation. Remember we can help you connect if you need support to do this. You can contact your care team or your digital coach to help.
CleverCogs is also directly linked to NHS Inform so you can easily access all the latest advice.
new continuous cough and/or
Tel: 01224 326 331
Glasgow Services / Belses Gardens:
Tel: 0141 883 6680
Tel: 07739 075 496
Stirling Services / Broom Court:
Tel: 01786 812 864
Tel: 07580 427709
There has been some changes to Universal Credit and Statutory Sick Pay to help those affected by Coronavirus.
To find out more about Statuary Sick Pay and Universal Credit please visit the links below
- Nextdoor is a social networking service for neighborhoods. A hub for trusted connections the exchange of helpful information, goods, and services - https://nextdoor.co.uk/
- In case you might need access to a foodbank check your local area - https://www.trusselltrust.org/
- Citizens Advice Scotland - https://www.cas.org.uk/