COVID-19 (Coronavirus) Information and GuidanceĀ for CustomersĀ 

31.03.2020

As we continue to manage the most essential and emergency repair calls, we have uploaded some useful videos of basic repairs you can do yourself following these easy tutorials. We hope you find this helpful until our full services are resumed.

How to prevent condensation

How to oil a lock

How to oil a hinge

How to confirm a cistern is leaking

How to change a light bulb

How to change a fluorescent tube

How to unblock a sink

How to reset a trip switch

24.03.2020

Repairs Update

The government on the 23.03.2020 announced a lockdown of the UK to help reduce the spread of COVID-19 and as such we are currently only carrying out emergency repairs.

If you have reported a repair and we aren’t able to carry out the repair due to the circumstances mentioned above, we’ll arrange this to happen at a later date. The only exceptions to this will be if your gas service needs to be carried out and we are close to the anniversary date, or if you require an emergency repair. When this happens, we’ll let you know what actions we’ll need to take.

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20.03.2020

Blackwood will update this page regularly to ensure you have the latest information on COVID-19 as it develops.

The two main sources for information during this outbreak we recommend is NHS Inform and Health Protection Scotland

Information for Tenants

We want to reassure you that we aim to deliver the best possible services in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.

Keeping You in Touch

We will be contactable by phone and email as normal. If your Housing Officer is not available someone else in our team will be available by telephone to help you.

Frequently Asked Questions 

1. What happens if I have to report a repair?
Blackwood are currently only carrying out emergency repairs, this is due to the spread of COVID-19 and for the safety of our staff and contractors throughout this lockdown. 
 
2. Do I need to contact Blackwood if I self-isolate?
Yes, it is important that we know if any of our customers have or suspect they have COVID-19. This allows us to support our employees and contractors to make sensible decisions about home visits. It also allows us to identify customers who are vulnerable, so you get the support you need.
Anyone developing symptoms consistent with COVID-19, however mild, should stay at home for 7 days from the onset of symptoms. It is now recommended that anyone living in the same household as a symptomatic person should self-isolate for 14 days. 
The most common symptoms of COVID-19 are recent onset of:
  • new continuous cough and/or
  • high temperature
Our advice is that we must suspend non-essential visits until you are well again to avoid infecting others but please do feel free to keep in contact with us.
 
3. What is Blackwood’s advice if I have problems paying rent?
Currently we provide a dedicated welfare advice and support service through Shelter Scotland for any tenant who needs support to budget or claim benefits. You still have full access to this service, if for example you need advice on sick pay, or are struggling with rent payments because of your employment situation. Contacting us early is the best thing to do in these circumstances.
You can contact the confidential financial support service on 0808 800 4444 or read more at https://www.blackwoodgroup.org.uk/rents/

Housing Officers Contact Numbers:

East

Emma Birnie 
Tel: 0131 317 0106
Mobile: 07790 312833
EmmaB@blackwoodgroup.org.uk

Richard Tweeddale
Tel: 0131 317 0110
Mobile: 07736 729557
RichardTweeddale@blackwoodgroup.org.uk

West

Jennifer Laird 
Tel: 0141 891 6051
Mobile: 07966 270502
JenniferL@blackwoodgroup.org.uk

Paul Ferguson 
Tel: 0141 891 6047
Mobile: 07970 103931
paulferguson1@blackwoodgroup.org.uk

North

Laura Henry
Tel: 01224 327 412 
Mobile: 07736 729546
LauraH@blackwoodgroup.org.uk

Andrew Whelan
Tel: 01382 250 612
Mobile: 07736 729543
AndrewW@blackwoodgroup.org.uk

Information for Care Customers

We want to reassure you that we aim to deliver the best possible care in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.

It is important that you continue to follow advice from NHS Inform and let us know if you experience symptoms or are self-isolating so we can manage your visits safely.

CleverCogs

Where you have CleverCogs our staff will video call you and make sure everything is ok. You can choose to accept the call, or we can call you back later to check on you.

Your CleverCogs device is a great tool to keep in touch with family and friends through video calling during times of self-isolation. Remember we can help you connect if you need support to do this. You can contact your care team or your digital coach to help.

CleverCogs is also directly linked to NHS Inform so you can easily access all the latest advice.

Frequently Asked Questions

1. Will my care at home visits still go ahead?
Yes, they will carry on as normal unless you develop symptoms and then we will seek advice. Where you develop symptoms, you will need to begin a period of self-isolation with support from the NHS. 
If a significant number of our Support Workers become ill or have to self-isolate we might have to restrict visits to essential tasks only for a period of time. We will keep you informed if this is the case.
 
2. Do I need to contact Blackwood if I self-isolate?
Yes, it is important that we know if any of our customers have or suspect they have COVID-19. This allows us to support our employees to make sensible decisions about home visits. It also allows us to identify customers who are vulnerable, so you get the support you need.
 
3. If I have symptoms but not diagnosed, or have been diagnosed with COVID-19, will I still receive care at home from Blackwood?
Anyone developing symptoms consistent with COVID-19, however mild, should stay at home for 7 days from the onset of symptoms. It is now recommended that anyone living in the same household as a symptomatic person should self-isolate for 14 days. 
The most common symptoms of COVID-19 are recent onset of:
  • new continuous cough and/or
  • high temperature
Our advice is that we must suspend visits until you are well again to avoid infecting others.
We will check with the Health and Social Care Partnership so that they contact you about delivering essential personal care. We will also help to ensure you have basic supplies and check on you by phone or video link regularly. Your local GP surgery should provide medical support during this time.

Local Contact Numbers for Reporting Self-Isolation, Symptoms or Diagnosis of COVID-19:

Aberdeen:
Tel: 01224 326 331

Glasgow Services / Belses Gardens:
Tel: 0141 883 6680

Edinburgh Services:
Tel: 07739 075 496

Stirling Services / Broom Court:
Tel: 01786 812 864

Tayside Services:
Tel: 07580 427709

Universal Credit and Statutory Sick Pay 

There has been some changes to Universal Credit and Statutory Sick Pay to help those affected by Coronavirus. 

To find out more about Statuary Sick Pay and Universal Credit please visit the links below

Useful Links 

Local Help