COVID-19 (Coronavirus) Information and Guidance for Customers 

COVID-19 (Coronavirus) Information and Guidance for Customers 

For Frequently Asked Questions for Tenants and Care Customers download here.
______________________________________________________________

HOUSING INFORMATION

As we continue to manage the most essential and emergency repair calls, we have uploaded some useful videos of basic repairs you can do yourself following these easy tutorials. 

How to prevent condensation
How to oil a lock
How to oil a hinge
How to confirm a cistern is leaking
How to change a light bulb
How to change a fluorescent tube
How to unblock a sink
How to reset a trip switch

Repairs 

If you have reported a repair and we aren’t able to carry out the repair due to the circumstances mentioned above, we’ll arrange this to happen at a later date. The only exceptions to this will be if your gas service needs to be carried out and we are close to the anniversary date, or if you require an emergency repair. When this happens, we’ll let you know what actions we’ll need to take.

The two main sources for information during this outbreak we recommend is NHS Inform and Health Protection Scotland.

We want to reassure you that we aim to deliver the best possible services in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.

Keeping You in Touch

We will be contactable by phone and email as normal. If your Housing Officer is not available someone else in our team will be available by telephone to help you. Contact details for your Regional Housing Officers can be found here.

Universal Credit and Statutory Sick Pay

There has been some changes to Universal Credit and Statutory Sick Pay to help those affected by Coronavirus. 

To find out more about Statuary Sick Pay and Universal Credit please visit the links below

CARE/CARE AT HOME INFORMATION

We want to reassure you that we aim to deliver the best possible care in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.

It is important that you continue to follow advice from NHS Inform and let us know if you experience symptoms or are self-isolating so we can manage your visits safely.

CleverCogs

Where you have CleverCogs our staff will video call you and make sure everything is ok. You can choose to accept the call, or we can call you back later to check on you.

Your CleverCogs device is a great tool to keep in touch with family and friends through video calling during times of self-isolation. Remember we can help you connect if you need support to do this. You can contact your care team or your digital coach to help.

CleverCogs is also directly linked to NHS Inform so you can easily access all the latest advice.

Contact Numbers for Reporting Diagnosis or Symptoms

  • Aberdeen:
    Tel: 01224 326 331
  • Glasgow Services / Belses Gardens:
    Tel: 0141 883 6680
  • Edinburgh Services:
    Tel: 07739 075 496
  • Stirling Services / Broom Court:
    Tel: 01786 812 864
  • Tayside Services:
    Tel: 07580 427709

Local Help