Tech-Driven Support: A Closer Look at Blackwood's TEC Service | Latest News

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Tech-Driven Support: A Closer Look at Blackwood's TEC Service

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At Blackwood Home and Care, we're on a mission to redefine independent living for adults with disabilities and aged related conditions. With a commitment to enabling people to live life to the fullest, we're proud of our groundbreaking 24/7 Technology Enabled Care (TEC) Service, powered by our trademarked CleverCogs™ system.

Traditionally, overnight care for those requiring support at home could be costly and intrusive. However, we're looking to improve this model by offering  comprehensive digital care service that operates round the clock, 365 days a year. But what exactly does our TEC Service entail, and how does it benefit our valued customers?

Advancing Independent Living

Our TEC Service isn't just about providing support; it's about empowering individuals to lead fulfilling lives on their terms. By leveraging cutting-edge technology, we extend the range of options available to those in need of support, providing confidence and independence along the way. Through digital inclusion, we aim to reduce social isolation and loneliness.

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What Does the TEC Service Offer?

With our TEC Service, personalised care is just a click away. Here's what you can expect:

Comprehensive Assessment: We begin by understanding your unique needs and preferences to tailor our service accordingly.

Installation of CleverCogs™: Our team sets up the CleverCogs™ system in your home, ensuring seamless connectivity and access to support.

Remote Support and Reassurance: Day or night, our trained support workers are just a call away, providing assistance with practical tasks and offering reassurance remotely.

Additionally, depending on individual assessments and needs, we can perform regular checks and provide prompts for medication or other important tasks, ensuring peace of mind for both you and your loved ones.

Emergency Response: In the event of an emergency, our team is ready to spring into action, coordinating with healthcare professionals or emergency services as needed.

Maintenance and Support: We take care of all technical aspects, ensuring that your TEC system functions smoothly at all times.

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Embracing our TEC Service comes with myriad benefits:

Cost-Effective: Our TEC Responder Service costs significantly less than traditional overnight care, making it a cost-effective solution.

Flexibility and Person-Centred Support: Our approach is non-intrusive and tailored to your individual needs, promoting flexibility and autonomy.

Early Discharge and Extended Home Stay: By facilitating early discharge from hospitals and enabling prolonged stays at home, we promote continuity of care and comfort.

Personalised Care Across Various Client Groups: Whether for an older individual someone with physical or learning disabilities, or facing mental health challenges, our service is designed to meet all needs.

Hannah Coleman, the SSSC’s Acting Director of Regulation said:

"It is really exciting to see Blackwood’s approach towards integrating different, leading-edge technologies into their care services and the incredible potential for digital solutions to enhance the lives of individuals in need of support. And it was great to see how this approach also supports their staff and enhances their skills as they deliver the best possible care."

How It Works

Our dedicated staff, stationed centrally, engage with customers via video calls through the CleverCogs™ interface. In certain circumstances and based on agreed service levels, our team can provide physical responses within a close geographical area.

During emergencies or when in-person support is necessary, our central team will communicate with on-the-ground staff and emergency services, ensuring rapid deployment of assistance. Clear protocols are in place for escalating emergencies, contacting relevant services, and providing immediate aid until help arrives.

At Blackwood, we're not just about providing care; we're about building relationships. Our staff work closely with customers, families, and other carers to ensure that every individual receives the best possible support to enhance their independence and well-being.

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