Customer Service Centre - Contacting Us

Customer Service Centre


Our experienced customer service team is here to help with all of your service queries.

Just call us on 0131 317 7227 to speak to an advisor. You can also contact the team by:

Customer Service opening hours are as follows:

Monday: 9am – 5pm

Tuesday: 9am – 5pm

Wednesday: 10am - 5pm

Thursday: 9am – 5pm

Friday: 9am – 4pm

If you are a resident, you can report minor repairs, manage your rent account, and make payments on CleverCogs Home

You can also download the app on your own device via the Apple App Store or Google Play Store. Just search CleverCogs Home.

Handy Telephone numbers

If you have an emergency, you need to contact us by telephone so that we can respond quickly.

  • Call  0131 317 7227  (If you call out of office hours, a recorded message will give you the number for Bield 24 that covers our out of hours service, this number is: 0800 783 7937).

Report a problem with Gas Central Heating

  • call Blackwood on 0131 317 7227

  • if you smell gas, immediately call National Grid UK on 0800 111 999

Report a problem with Mains Water Supply

  • call Scottish Water on 0800 0778 778

Report a problem with Blackwood_Residents Wi-Fi 

  • call Social Telecoms on 0141 442 0730