Coronavirus Information
Latest Information:
Please follow this link to our dedicated webpage for coronavirus information: https://www.blackwoodgroup.org.uk/coronavirus
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UPDATE 24.03.2020
Repairs Update
The government on the 23.03.2020 announced a lockdown of the UK to help reduce the spread of COVID-19 and as such we are currently only carrying out emergency repairs.
If you have reported a repair and we aren’t able to carry out the repair due to the circumstances mentioned above, we’ll arrange this to happen at a later date. The only exceptions to this will be if your gas service needs to be carried out and we are close to the anniversary date, or if you require an emergency repair. When this happens, we’ll let you know what actions we’ll need to take.
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Blackwood is following advice from NHS Inform regarding the Coronavirus (COVID-19) outbreak.
We as an organisation will continue to monitor the situation and will publish the very latest guidance for Blackwood employees and customers as it develops.
In the meantime, stay at home!
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CORONAVIRUS (COVID-19) GUIDANCE
I want to reassure you that we aim to deliver the best possible services in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.
It is important that you continue to follow advice from NHS Inform and let us know if you experience symptoms or are self-isolating so we can manage any visits to your home safely.
Please use our website for providing the most up to date information over the coming weeks.
Keeping You in Touch
We will be contactable by phone and email as normal. If your Housing Officer is not available someone else in our team will be available by telephone to help you.
Your Housing Team Contacts
Our Housing Teams are available to assist and guide you. The contact numbers can be found here - https://www.blackwoodgroup.org.uk/housing-officers
Please do follow all national guidance and stay safe and well.
Yours sincerely
Fanchea Kelly
Chief Executive
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FREQUENTLY ASKED QUESTIONS
We have put together the most Frequently Asked Questions (FAQs). These will be updated regularly on our dedicated webpage for coronavirus: https://www.blackwoodgroup.org.uk/coronavirus