COVID-19 (Coronavirus) Information and Guidance for Customers  | Latest News

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COVID-19 (Coronavirus) Information and Guidance for Customers 

On this page you find information and updates on how we are responding to and dealing with the implications of the Covid19 pandemic.  You can view our answers to the typical type of questions we receive or view more detailed information on our housing or care services using the links below.

The two main sources for information during this outbreak we recommend is NHS Inform and Health Protection Scotland.

We want to reassure you that we aim to deliver the best possible services in the current COVID-19 outbreak. In this crisis, our foremost concerns are the personal health and safety of our customers, families, and our staff. That’s why the government has asked us all to take sensible steps to slow its spread and we are following that advice.

Keeping in Touch

We will be contactable by phone and email as normal. 

Latest News

Areas with additional local measures:

The Scottish Government announced local restrictions in parts of Scotland. The Councils are currently following guidance from Public Health Scotland and the Scottish Government. The areas affected are:

  • East Dunbartonshire
  • East Renfrewshire
  • Glasgow City
  • North Lanarkshire
  • Renfrewshire
  • South Lanarkshire
  • West Dunbartonshire

For more information on what the restrictions are for each of these areas follow this link.

Aberdeen: additional restrictions in this area have now been lifted.

New guidance states

Residents should not meet with people from other households in indoor settings in any authority. 

If any resident is identified as a close contact of a positive case of COVID-19, their whole household should self-isolate for 14 days 

Indoor visits to hospitals and care homes will be limited to essential visits only to protect the most vulnerable. 

These restrictions are expected to be in place for 14 days but reviewed after 7 days. Further details on local measures can be found here

Everyone should remember the FACTS guidance: 

F - Face coverings. These should be used in shops and on public transport (buses, trains and taxis) 

A - Avoid crowded places. 

C - Clean your hands frequently, using water & soap whenever possible. 

T - Two metres - observe physical distancing. 

S - Self-isolate and book a test if you are suffering from COVID-19 symptoms. 


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