24/7 and Night Support Digital Support Service
Blackwood’s Digital Support Service connects customers across the country with qualified, registered support workers at the touch of a button.
Using our Clevercogs™ digital care system, our Digital Support Service enables customers to connect with a support worker by videocall whenever they might need to, for any reason at all, using the tablet device and connectivity we provide. The Service is a great addition to in-person care someone might be receiving already or as a complete alternative, giving more access to qualified supporter workers at a reduced cost than in-person services.
So if you need extra reassurance through the night, support or reminders to carry out daily tasks like taking medication, or just to know help is on hand if you need it, the Digital Support Service could be for you.
Winner of the Holyrood Digital Health and Care Awards “Technology Enabled Independent Living” category in 2025, Blackwood’s Digital Support Service is registered with the Care Inspectorate and is a member of the TSA, the independent advisory body for the technology enabled care sector.
How to apply
You can access the service in two ways:
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As a private customer, or
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Through a referral from a health professional, such as a Social Worker or Occupational Therapist.
If you are referred through your local authority, they will carry out a care assessment and financial assessment to determine eligibility for funding.
To begin the process, please complete the referral form below and a member of our team will be in touch to discuss your needs and next steps.
Referral Form
Contact
To learn more about the service please contact our Customer Service Team on 0131 317 7227 or contact the Digital Support Service directly via 247Referrals@blackwoodgroup.org.uk
Night Support
What is it?
Support and reassurance through the night using our remote digital service, in planned and emergency situations
Who is it for?
Anyone who needs extra support or reassurance during the night, including in dealing with emergency situations – this could be people living with mental health conditions or people suffering with loneliness or isolation
What does it do?
Our remote digital service means you have qualified care staff available when you need them through video call - at the touch of a button, as often as you need. This service can work alongside other types of care and support you might already receive.
What does it cost?
£4.69 per day – this can be paid directly, using self-directed support budgets or commissioned through Health and Social Care Partnerships*
Planned Support
What is it?
Help with planned activities of daily living using our remote digital service
Who is it for?
Anyone who needs support or reminders to carry out regular daily tasks – this could be older people, or people living with physical or mental health conditions
What does it do?
Our remote digital service means you get the support you need without someone having to come to your home in person, reducing cost and inconvenience
What does it cost?
£5.04 per day – this can be paid by a customer directly, using their self-directed support budget or commissioned through Health and Social Care Partnerships*
24/7 Support
What is it?
Support and reassurance day or night using our remote digital service, in planned and emergency situations
Who is it for?
Anyone who needs extra support or reassurance for any reason – this could be people living with physical or mental health conditions or people suffering with loneliness or isolation
What does it do?
Our remote digital service means you have qualified care staff available when you need them through video call - at the touch of a button, as often as you need. This service can work alongside other types of care and support you might already receive.
What does it cost?
£5.57 per day – this can be paid directly, using self-directed support budgets or commissioned through Health and Social Care Partnerships*