Complaints Performance

COMPLIMENTS, SUGGESTIONS & COMPLAINTS

Annual Performance Summary 2017/18

The following table shows the numbers received during the year compared to previous years. This shows that there have been slightly less compliments and complaints this year compared to last. 

 

 

2017/18

2018/19

2019/20

 Compliments

61

84

118

 Suggestions

2

0

0

 Complaints

220

168

226

The table below shows the number of complaints per category compared to previous years. This shows that there is a great deal of consistency year to year, with most complaints being about repairs or estates issues.

 

Complaints Category

2017/18

2018/19

2019/20

 Estates

27

18

70

 Repairs & Improvements

64

62

55

 Care

93

42

47

 Tenancy

23

27

32

 Staff

11

15

18

 Corporate

2

4

4