Possibly Blackwood’s most ambitious and innovative product to date, CleverCogs is Blackwood’s digitally enhanced care system. Its purpose is to keep people independent, in control and in their home. Throughout the development we have involved commissioners, customers, families and our staff teams as well as support from government and our software team at Soft Orange.
At the heart of CleverCogs is the touch screen home hub. We have installed nearly 100 of these devices in customers’ homes and our care homes across Scotland. They enable people to stay in touch with friends and family, even video chatting with them. They can catch up on their interests, access information they want to see and receive convenient reminders of any appointments, care visits or medication they need to take. It enables us to build bespoke care and response around the individual taking into account both formal and informal care needs. The system works across all aspects of an individual’s care, housing and support needs. Currently the system features Care, Safety, Housing, Home Automation, Information, Digital Inclusion as well as Health & Wellbeing.
Getting the right support
“Mum’s 86. She will never be able to use that…” is something we hear often from relatives who doubt their loved one’s ability to manage technology. Time and again, they have been shown to be wrong and astonished at just what is possible with the right kind of support. The system is designed to be extremely easy to use and very importantly the user decides what features go on their device. Our Digital Skills team work tirelessly to work with CleverCogs user to ensure they get the training and support they need.
Perhaps one of the most striking things about CleverCogs is the impact it can have on people’s confidence. Watch this short video of David to see how CleverCogs impacted him.
An essential part of CleverCogs’ success is recognising that everyone learns in different ways and at different speeds. We’ve always been conscious of the fact that for many of our customers this will be their first time using any kind of computer. For this reason we tailor training sessions to a level that is comfortable for each individual.
We personalise each and every CleverCogs device, so regardless of whether a customer is into gardening, history, music, football or anything else, they can have easy access to things they will enjoy. The boost in confidence people get from using CleverCogs can be huge, we can then open up their horizons to a whole new world – this includes things like browsing the web, doing online shopping, using email as well as connecting with family and friends. Customers then have an abundance of choice when shopping, getting news, learning and everything else the internet can offer.
Highly trained teams
The digital skills support doesn’t end with our customers. All our employees receive group-based learning on how to use the CleverCogs system and learn to deliver services in new ways. As with customers, we tailor the training, running open surgeries or offering 1:1 appointments for those of our employees who prefer to have just the company of the digital skills trainer.
For more information on CleverCogs you can speak with Colin Foskett, Blackwood's Head of Innovation, on 0131 317 0148 who leads on the development of the system.