Complaints Report

Complaints & Compliments
Every six months we review and evaluate the complaints and compliments we has received.  We do this to:
  • Ensure transparency and openness
  • Understand themes, issues and concerns from our customers, family members, and others in the community
  • Assess and benchmark our performance
  • Learn from positive and constructive feedback
  • Communicate improvement steps for improved complaint handling
We put our findings into a Complaints and Compliments Bi-Annual Report. 
You can find these reports below.
Complaints and Compliments Bi-Annual Report 2025/26:   1 st  April 2025 to 30 th  September 2025