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Report a Repair

Don't let a Problem Get Worse! You must report any repairs needed to your home. This is a requirement of your tenancy. If you notice a fault, please report it to us a soon as possible. Repairs can be reported in a number of ways:

  • telephone us on 03457 125 865. Our office is open Monday to Friday, 9am-5pm. This is a lo-call number and is charged at local rates
  • email us at feedback@blackwoodgroup.org.uk
  • log a repair request using the online form below
  • write to us at 160 Dundee Street Edinburgh EH11 1DQ
  • speak to any member of staff

Service_Standards.pdf [pdf] 499KB

Repairs Telephone Numbers

For repairs Monday to Friday 9am - 5pm: Blackwood Homes on 03457 125865

For emergency repairs out of office hours: Bield Response24 on 0800 783 7937

For problems with gas central heating or hot water system: Kingdom Gas on 0800 389 9463

For problems with your mains water supply: Scottish Water on 0845 600 8855

If you smell gas, immediately call: National Grid UK on 0800 111 999

Report a Repair

Note: Questions marked by * are mandatory

Our Response Times

Emergency: A problem that puts the safety and security of you, or your home, at immediate risk

  • response time 4 hours
  • examples include: serious flooding or water leaks; no electricity; major electrical faults; insecure window or door at ground level; blocked or overflowing toilet or drains

If you have an emergency please contact us by telephone so that we can respond quickly. If you have an emergency repair when our office is closed, call Bield Response24 on 0800 783 7937. They will arrange for one of our contractors to attend.

Urgent: A problem that requires prompt attention to stop a situation getting worse, or unduly inconveniences you

  • response time 3 working days
  • examples include: toilet not flushing properly; some electrical or lighting problems; equipment which is necessary for daily living

Routine: All non-essential work

  • response time 10 working days
  • examples include: external repairs; repairs to common areas; internal joinery repairs

Available Now

Are you looking for a home without a waiting list? check out our current properties that are available for immediate let on our Available Now page.